Booking and payment

Online-booking: the booking is valid and binding once the customer has completed and paid the booking.

Booking via Åland Travel’s service center: the booking is valid and binding once the customer’s payment has been confirmed within the agreed payment time. A booking fee is added to the payment for bookings made via Åland Travel’s service center.

Åland Travel and the service suppliers reserve the right to cancel the booking if full payment is not received. In case of an obvious price error the supplier and agency have the right to correct the price, or to cancel the purchase. The customer will be immediately notified about the correct and altered price.


The customer’s right to cancel the booking

The cancellation can be made in writing to Åland Travel by e-mail or letter. The cancellation is considered to be valid at the time it is received by Åland Travel.

Hotels:  For cancellation later than 1 day before arrival, the customer must pay the full price of the booked product. We accept the cancellation of 1-4 hotel rooms up to the day before the arrival. For 5 or more rooms the cancellation policy is applied according to the terms for group bookings, in other words the cancellations can be made without a cost no later than 30 days before the arrival day. Thereafter there is no refund. 

Package trips incl. hotel and/activities: For cancellation later than 1-7 days before the date of arrival, the customer must pay the full price of the booked product. The conditions and terms for contracts can vary, please ask Åland Travel for the current cancellation policy for your booking.

Cottages: For cancellation later than 30 days before the date of arrival, the customer must pay the full price of the booked accommodation. The same conditions are applied to bookings of package trips that include cottage accommodation.

Package trips including cottage accommodation and activities: For cancellation later than 30 days before the date of arrival the customer must pay the full price of the booked package.

Cancellation due to illness: If the customer has to cancel the booked products and services due to acute illness that is attested by a medical certificate, accident or death of the customer or spouse, children, parents, siblings, or a person with whom the customer cohabits, the full amount is refunded. The cancellation must be made before the date of arrival. We recommend all our clients to have a travel insurance for unforeseen events.


Claims

Any claims and complaints must be presented as soon as possible and directly to the travel/accommodation/activity & event supplier. If the complaint is not treated after a direct notification, Åland Travel must be notified immediately. Claims for compensation are to be submitted to Åland Travel within 21 days after the trip. For a smooth process and follow-up, the complaint shall be submitted in writing, by e-mail: booking@visitaland.com or by post: Åland Travel Ltd, Storagatan 8, AX- 22100 Mariehamn, Finland.


Force Majeure

Åland Travel may cancel the purchase contract due to force majeure (catastrophe, strike, riot, fire, war or other). The customer will be informed immediately and the payment will be refunded in total amount. No other compensation will be paid.


Disputes

If the complaint is not settled between the customer and the travel/accommodation/activity & event supplier the customer has the option to forward the dispute to the Consumer Complaint Board in Finland, see www.kuluttajariita.fi/en.

 

GENERAL CONDITIONS FOR BOOKING A COTTAGE

Responsibility of the rental agent

Åland Travel is responsible for handling the rental agreement between the customer and the cottage owner who is responsible for the correct information submitted about the object. At a contractual dispute Åland Travel can mediate contact between the parties, and is responsible for handling the case. Åland Travel cannot be held legally responsible for breach of contract from the cottage owner’s side, and Åland Travel reserves the right to assign the customer an equivalent accommodation or refund of the rent payment. In addition, the customer is not entitled to any other compensation.


Changing the rental object

Åland Travel may due to events beyond Åland Travel’s control and with the customer’s consent change the rental cottage object to a cottage of equivalent value and location.


Rental period

The rental period is recorded in the customer’s rental contract. The rental period starts normally at 15.00 o’clock on the day of the arrival and ends at 11:00 o’clock on the day of departure. Upon early arrival and / or late departure, the cottage shall be booked and paid for the previous day and / or for the day after, if not other agreed with the cottage owner. The customer shall tell the renter the estimated arrival time to the cottage well in advance before the arrival and agree on a meeting place.


Responsibility of the cottage owner

The cottage owner is responsible to give correct information about the rented property and make sure that the customer has access to the rental object during the agreed rental period.

 
The cottage owner’s right to cancel the rental contract

The cottage owner may cancel the rental contract due to force majeure (catastrophe, strike, riot, fire, war or other) of which the customer shall be informed immediately. If the cottage owner cancels the contract due to force majeure, all payments will be refunded to the customer in total amount. In addition, no other compensation will be paid to the customer. Non-profit and indirect damages will not be compensated. If possible, the rental owner shall offer the customer another equivalent accommodation. For this accommodation the tenant will pay the full price.

 
The customer’s responsibility

The customer agrees to follow the rules and regulations concerning the cottage. The customer agrees to compensate any damage to the property and furnishings. The compensation shall be paid directly to the cottage owner. The customer is responsible for cleaning up during the rental period and for final cleaning on departure. If the final cleaning has not been fulfilled and must be done by the cottage owner, the customer will be charged a fee that may be required even after the departure. Some cottage owners offer final cleaning service for additional charge. The number of people (including children) must not exceed the number of beds defined in the contract description without the cottage owner’s permission. The cottage owner has the right to charge extra for the excess number of people, even if extra beds are not obtained.